Privacy Policy
At Lumi Nandi, we deeply value your trust and are fully committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA) of South Africa. When you visit our website or place an order with us, we collect certain details such as your name, contact number, email address, delivery address, and order information. This information is collected solely for the purpose of processing your orders, communicating with you about your purchase, and enhancing your overall experience with our store.
We may also use your personal information to send relevant updates regarding your order, such as confirmations or shipping notifications, and—if you’ve given your permission—occasional marketing communications with exclusive offers and product updates. All of this information is stored securely either on Lumi Nandi’s own systems or with trusted third-party providers who assist us in operating our online store. We do not sell or trade your personal information, and we only share it with selected service providers such as couriers or payment processors, and solely for the purpose of fulfilling your order or enhancing your shopping experience.
When you enter your phone number at checkout, subscribe through a form, or opt in through a keyword, you consent to receive text messages from Lumi Nandi. These messages may include updates about your order, reminders about items left in your cart, and exclusive SMS-only offers. You will never receive more than eight messages per month, and your consent is never a condition of purchase. You may opt out at any time by replying STOP to any of our messages or by using the unsubscribe link provided in each SMS. Please note that standard messaging and data rates may apply. If you need assistance, replying HELP will provide more information, or you can always contact us directly at support@luminandi.com.
Our website also makes use of cookies, which are small text files stored on your device. These help us remember what’s in your cart, track how visitors navigate our site, and enable us to improve our service. Some of these cookies also allow us to send reminders if you leave without completing your purchase. You can manage or disable cookies through your browser settings, although doing so may affect certain functionalities on the site.
You always have the right to request access to the personal information we store about you, to correct or delete your data, or to withdraw your consent to receive communications. If at any point you wish to review, update, or remove your information, simply contact us via email at support@luminandi.com and we will gladly assist you.
We may occasionally update this privacy policy to reflect changes in our services, legal requirements, or technology. We encourage you to check this page regularly to stay informed about how we protect your data. Your continued use of our website constitutes acceptance of any updates made to this policy.
If you ever have questions, feedback, or concerns regarding our privacy practices or how your information is handled, please don’t hesitate to reach out to us at support@luminandi.com. At Lumi Nandi, your privacy and trust mean everything to us, and we are here to ensure that your experience is not only beautiful but secure.
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:
Lumi Nandi
[www.luminandi.com]
support@luminandi.com